Private feedback
Customer feedback software for local service businesses
Some customers need an easy way to explain what went wrong before a concern turns into a public complaint. ReviewFlow keeps private feedback visible to the owner while preserving the customer’s access to the public review link.
A safer place for customer concerns
Private feedback gives customers a direct way to explain issues, while the business gets a clearer record of what needs attention.
Works with review follow-up
Feedback is connected to review follow-up activity, so owners can see who was contacted, what was sent, and whether a concern came back.
Simple enough for small teams
The workspace avoids technical wording and focuses on the daily actions owners and staff actually need.
Workflow
How this works in ReviewFlow
The goal is to make the customer side simple while keeping owner and staff control clear.
Step 1
Customer receives a follow-up email after service.
Step 2
Customer can open the public review link or send private feedback.
Step 3
Owner sees the concern inside ReviewFlow.
Step 4
Staff can follow up with the customer outside the system if needed.
Step 5
ReviewFlow keeps the record for history and reporting.
Is private feedback a replacement for public reviews?
No. It is an additional channel for concerns. ReviewFlow does not hide the public review option.
Can this help teams spot repeated issues?
Yes. Private feedback creates a clearer record of repeated concerns, praise, and service patterns.
Next step
Try the setup flow before choosing a package.
Create a workspace first, explore the guided setup, and choose the package only when the workflow feels right for your business.