ReviewFlow
Customer follow-up and review request software for small businesses.
Customer follow-up and review growth
ReviewFlow helps small businesses follow up after completed services, request Google reviews, collect private feedback, and track activity without manually messaging every customer one by one.
Built for clinics, salons, restaurants, spas, repair shops, dental clinics, and local service businesses that need a simpler follow-up workflow.
Quick answer
Point 1
ReviewFlow is customer follow-up and review request software for small businesses.
Point 2
It helps owners follow up after completed services, request public reviews, collect private feedback, and track activity in a simple dashboard.
Point 3
It is especially useful for clinics, salons, spas, restaurants, repair shops, dental clinics, and local service businesses that do not want to manually message every customer one by one.
The problem
Happy customers often need a reminder to leave a Google review. Unhappy customers may stay silent. Small business teams rarely have time to follow up with every customer consistently after completed work.
The solution
After a completed appointment, service, or job, ReviewFlow helps the business send a review request, keep the public review link available, offer private feedback when needed, and track activity in one place.
Send simple follow-ups only after work is completed, so customers receive a timely and relevant request.
Share your Google Review link while also giving customers an additional way to explain concerns directly.
Track customer records, sent requests, skipped duplicates, and follow-up status without manual spreadsheets.
Store only the customer details needed for follow-up. Avoid unnecessary customer data collection.
Customer page
Each client gets a business-specific portal with their name, branches, services, availability, and policies. Customers can request a time, share their details, and wait for staff confirmation.
View portal previewCustomer request page
Choose a service and preferred time. Staff reviews each request and sends the next update.
Location
Main location
Saved by the business owner
Service
Consultation (30 min)
Final price confirmed by staff
Open days
Mon, Tue, Wed, Thu, Fri
Hours
09:00 - 17:00
Customer details
Staff-confirmed workflow
Customers submit requests first. The business confirms next steps after review.
Solutions
ReviewFlow can begin as review follow-up, then expand into a customer request portal, staff-confirmed operations, customer updates, and business-specific service intake.
Review follow-up
ReviewFlow helps service businesses send safe Google review follow-up emails after completed work, with duplicate protection and private feedback capture.
Best with Basic
Private feedback
Collect private feedback, customer concerns, and follow-up activity in one ReviewFlow workspace for service businesses.
Best with Basic
Customer portal
ReviewFlow Plus adds a customer request page for service intake, bookings, locations, availability, owner or staff email alerts, and staff-confirmed customer updates.
Best with Plus
Appointments
ReviewFlow Plus helps clinics and service teams collect appointment requests, preferred times, customer details, owner or staff email alerts, and staff-confirmed updates.
Best with Plus
Repair and service intake
ReviewFlow Plus supports repair and service intake with customer request details, owner or staff email alerts, staff review, pricing updates, and completed-service review follow-up.
Best with Plus
Who it is for
ReviewFlow works best for businesses that finish appointments, visits, services, or jobs and want a cleaner way to request reviews and collect private feedback afterward.
How It Works
Step 1
Add your Google Review link. If you do not have it yet, ReviewFlow shows a simple checklist for finding it in your Google Business Profile.
Step 2
Upload a customer CSV or use a customer data sheet to populate the dashboard with the records needed for follow-ups.
Step 3
ReviewFlow sends gradually, avoids simultaneous duplicate emails, and blocks repeat requests within 30 days unless a new completed service was recorded.
Step 4
Every customer can access the public review link. Private feedback is an additional option for concerns, not a replacement for public reviews.
Step 5
View customer records, requests sent, skipped duplicates, private feedback, and follow-up status in one simple dashboard.
Real workflow example
This is the practical pattern ReviewFlow is designed around. It is not a promise about results. It is the day-to-day follow-up flow owners can actually maintain.
Example 1
A customer finishes a service, appointment, repair, or visit.
Example 2
The business uploads or confirms the customer record inside ReviewFlow.
Example 3
ReviewFlow checks duplicate timing before any follow-up is sent.
Example 4
The customer receives the public review link and can also send private feedback if needed.
Example 5
The owner sees the result in one workspace instead of scattered chats or manual notes.
Practical setup
ReviewFlow is designed for businesses that manage customers through appointments, walk-ins, phone calls, email, and simple spreadsheets. Owners get a cleaner way to follow up after completed work, ask for Google reviews, and keep private feedback organized without starting with a large CRM.
Best fit
ReviewFlow is especially practical for businesses where reputation matters but staff do not have time to manually message every customer after each appointment, visit, repair, or completed service.
Manual reminders are easy to forget and hard to track. ReviewFlow creates a repeatable system after completed work.
ReviewFlow is built around review requests, private feedback, and follow-up activity, not just form responses.
Privacy and trust
ReviewFlow only stores the customer details needed to send and track review requests. We avoid unnecessary customer data collection and do not use customer information for unrelated marketing.
ReviewFlow does not send mass spam. Review requests are sent gradually, with duplicate protection and owner-controlled sending.
Public review policy
Customers can always access the public review link. Private feedback is an additional option for concerns, not a replacement for public reviews.
ReviewFlow keeps important customer activity visible inside the workspace, including private feedback, blocked sends, and follow-ups that need attention.
When enabled, ReviewFlow can help summarize recurring feedback patterns so owners can review concerns faster. It supports decision-making, but it does not replace business judgment.
Guides
Many owners search for practical answers first: how to get more Google reviews, how to ask customers for reviews, and what message to send. These guides explain the process without fake guarantees or pressure tactics.
A practical process for asking after completed work, keeping requests respectful, and tracking follow-up.
Plain wording, timing rules, and private feedback guidance for service businesses.
Copy-ready review request examples for appointments, services, repairs, and customer visits.
Pricing
Choose the package that matches how much of the workflow you want inside ReviewFlow. Basic is the standalone follow-up layer. Plus adds a customer request page, services, locations, team email alerts, and an operations workspace.
Create your workspace first, try the setup flow, then choose a package when you are ready to go live.
The package cards below open guided setup paths first. Actual checkout happens from inside your workspace so billing attaches to the right business.
Basic
US$25/month
ReviewFlow follow-up for businesses that already have their own customer handling process.
- Google review link setup
- Customer list upload
- Safe review request emails
- Duplicate-send protection
- Customer and request history
- Private feedback capture
Plus
US$59/month
Customer page and operations workspace for businesses that want to capture requests, alert staff by email, and manage follow-up in one place.
- Everything in Basic
- Customer request page
- Services, locations, and availability
- Operations workspace for staff review
- Owner/staff email alerts for new requests
- Owner/staff email alerts for private feedback
- Staff-confirmed request workflow
- Customer tracking page for updates
- One branch included
Sign in first, open the setup wizard, then choose the package that matches your business workflow.
Add-on
US$25/branch/month
Adds another branch or location to eligible Plus accounts. New branch setup may require review before going live.
Add-on
Case by case
One-time setup may apply for webapp configuration, branches, or custom fields.
ReviewFlow is customer follow-up and review request software for small businesses. It helps businesses follow up after completed services, request public reviews, collect private feedback, and track review activity.
ReviewFlow is built for small businesses such as clinics, salons, spas, restaurants, dental clinics, repair shops, and local service providers.
No. ReviewFlow helps businesses send review requests and guide customers to the business's own public review link, such as a Google review link.
Yes. ReviewFlow can give customers a private feedback path so the business can understand concerns before they become public complaints.
ReviewFlow is designed to keep the follow-up workflow simple and avoid unnecessary customer data collection where possible. The exact data used depends on the business setup and integrations.
No. ReviewFlow can be used by many service-based businesses that need customer follow-up and review requests after completed work.
Manual follow-ups are easy to forget and difficult to track. ReviewFlow gives businesses a repeatable system for sending requests, collecting feedback, and monitoring activity.