Pickup and drop-off
Laundry pickup and drop-off workflow with customer updates
Laundry workflows need more than a simple booking form. Customers may estimate kilos, staff may weigh items later, and payment or return delivery may need confirmation before the service is fully closed.
Customer estimate first, staff confirmation later
Customers can submit estimated kilos or service details, then staff can adjust the final amount after the laundry is checked.
Delivery details without full automation risk
Pickup and return delivery can be handled with customer-provided locations, staff confirmation, and payment checks before booking.
Review follow-up after completion
Once the service is completed, the same customer history can support safe review follow-up.
Workflow
How this works in ReviewFlow
The goal is to make the customer side simple while keeping owner and staff control clear.
Step 1
Customer requests pickup or drop-off.
Step 2
Customer enters estimated kilos and notes.
Step 3
Staff confirms details when items arrive.
Step 4
Final price or payment update is shared with the customer.
Step 5
Completed service becomes eligible for review follow-up.
Can staff adjust the price after weighing?
Yes. The workflow is designed around staff-confirmed pricing after the real weight or service details are known.
Is Lalamove fully automatic?
No. The safe approach is automatic quote support where available, manual payment confirmation, and staff-approved booking.
Next step
Try the setup flow before choosing a package.
Create a workspace first, explore the guided setup, and choose the package only when the workflow feels right for your business.