Repair and service intake
Repair service request software for customer intake and updates
Repair and service businesses often need the customer to explain the issue first, then staff confirms scope, pricing, and timing after review.
Capture the right details early
Customers can submit the service type, notes, photos or links if supported later, and preferred timing before staff reviews the job.
Staff-confirmed pricing
Pricing can stay pending until the business checks the request and confirms the actual amount.
Customer history stays useful
A completed repair can later be used for safe review follow-up and customer history tracking.
Workflow
How this works in ReviewFlow
The goal is to make the customer side simple while keeping owner and staff control clear.
Step 1
Customer submits a repair or service request.
Step 2
Staff checks the details and confirms next steps.
Step 3
Pricing or schedule updates are recorded.
Step 4
The service is marked completed when finished.
Step 5
ReviewFlow handles follow-up eligibility and history.
Can the business confirm price after inspection?
Yes. ReviewFlow supports staff-confirmed pricing instead of forcing an automatic price too early.
Is this only for repair shops?
No. The same intake pattern can fit maintenance teams, agencies, installers, and other service businesses.
Next step
Try the setup flow before choosing a package.
Create a workspace first, explore the guided setup, and choose the package only when the workflow feels right for your business.